Frequently asked questions

What ingredients do you use in bath bombs?


Each product has the ingredients in the information section. Some of our bath bombs are made with activated charcoal, which is incredible for purifying and detoxifying your skin, but can be very messy. Activated charcoal works by binding to the dirt and oil in your skin and pulling it out from pores. This process will leave a black residue on your skin that will need to be washed off. Your tub will clean up with just a little soap and water.




I have Eczema, can I use your products?


We have many customers of all ages who have eczema and love our products with color and fragrance. Depending on the sensitivity of your skin, you could order any of our products fragance or color free. Just send us an email and we will create your order and send an invoice.




Are the bath bombs good for my hair?


Our moisturizing and healthy solutions bath bombs can be used in your hair to soften and purify strands. If you have fine hair however, you may want to avoid soaking your hair because coconut oil tends to weigh fine hair down.




Should I take a shower after my bath?


When it comes to the bath bombs without charcoal we recommend that you do not take a shower afterwards. Our bombs are meant to moisturize, you will be able to see the coconut oil going to work! Just towel off after the bath and give your tub a quick spray with hot water to get rid of the oil residue. As noted before, bombs with activated charcoal are messy and will require cleanup. Activated charcoal works by binding to dirt and oil in the skin, pulling it from your pores. This process leaves a residue on your skin that will need to be scrubbed off, and it will leave a ring around your tub that easily comes off with soap and water. We do not recommend using in old porcelian bath tubs, which are harder to clean. Taking a shower after using a bubble bath bomb is completely up to you! Bubble bath bombs contain a gentle type of soap, so you may want to rinse off just like you would after applying body wash.




How do I use your Bath Bombs?


Our bath bombs are unique in scent and ingredients. Just unwrap your bomb and drop in the water, you'll immediately see the baking soda and citric acid reacting. When the bomb dissolves you will feel the difference in the silky water. Our balls contain skin-nourshing oils that will soften your skin and relax muscles as you take some time for yourself. Because of the oils you will be very slippery, and your tub might be also. Be very careful getting out of the tub!




What are your shipping and refunds policy?


Please head to our shipping and refunds page! Buyers are responsible for Customs and Import taxes that may apply. Smell My Balls is not responsible for any delays due to customs.




Why don't your balls float?


You might notice that our bath bombs are very dense and heavy for their size, this is because we pack so many good-for-you oils in our bath bombs to nourish and moisturize your skin. Sure, you may be used to bath bombs floating but that is because other brands use clays and less oil to achieve a lighter bath bomb. After you use one of our balls, you will realize a sinker isn't a stinker!




What brand of Essential Oils do you use?


We do diligent research on each essential oil we choose for our products. We research the proper extraction process and find manufactures who follow the correct procedures for each oil, so we purchase from many different brands. We do not support or use essential oils from MLMs.





Disclaimer

Smell My Balls does not make any medical claims regarding the use of any of our products. Our products are not intended to be used to treat or cure any medical condition. Always seek advice from your physician for treatment of a medical condition.

 

Please use all bath and body products with common sense: do not consume or get in eyes or nose, they are for external use only.

For those with allergies or sensitive skin, we list the ingredients of every product for your review. We always recommend a 'patch test' prior to using the soap if you are unsure if the ingredients used will cause a reaction. If you experience rash or irritation, discontinue use at once.

 

Always use caution when using soaps or bath additives, as they can make the tub slippery.

Certain essential oils and fragrance oils are not recommended for use during pregnancy or lactation, or if you have certain medical conditions; please consult a doctor for advice. We take absolutely no responsibility for the misuse of any of our bath and body products. We never test our product on animals.

We have our own family and friends test each product before we make it available to you.

We do not accept returns.

Privacy Policies

 

INFORMATION I COLLECT

To fulfill your order, you must provide me with certain information such as your name, email address, postal address, payment information (I do not personally see your payment information, credit card details, etc- as these are processed securely through the payment processor of your choice), and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly via our website, email or through a private note attached to your order.


WHY I NEED THIS INFORMATION AND HOW I USE IT:

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; 
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.


INFORMATION & SHARING DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Our team. I share information with our time at Smell My Balls as necessary to provide you my services and comply with my obligations.

- Shipping Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies (specifically USPS). I will share your personal information with these third parties, but only to the extent necessary to perform these services and ship your order.

- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


DATA RETENTION

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data, privately secured within my accounting software (sold order receipts) for the following time period: 4 years.

TRANSFERS OF PERSONAL DATA OUTSIDE OF EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

- Object. You can object to my processing of some of your information based on my legitimate interests and receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. To opt out of emails that you have previously given me personal consent to join, you may also click the "unsubscribe" button at the bottom of any emails sent to you from Smell My Balls. This does not include messages direct from our website concerning order information.

- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.


HOW TO CONTACT ME

For purposes of EU data protection law, I, Angelica Burri, am the data controller of your personal information within my shop at www.smellmyballs.com and Smell My Balls on Etsy.com. If you have any questions or concerns, you may contact me at sales@smellmyballs.com